Competition Help & Info
How do I enter a competition
Choose your tickets on the website and complete checkout. Your ticket numbers are created automatically and added to your account.
Is there a free entry option
Yes — every competition includes a free postal entry route. See our terms and conditions
How will I know my entry went through
You’ll get an email confirmation, and your ticket numbers will appear in your account
What happens if a competition is cancelled
All paid entries are refunded. Free entries are void and do not roll over.
Will I be told if my free‑entry competition is cancelled
No. Free entries have no monetary value and don’t form a purchase contract, so no notification is required.
How are ticket numbers generated
Our system automatically creates unique ticket numbers when you enter
How is the winner chosen
When the competition ends, the software randomly selects a winning ticket from all issued tickets.
How will I know if I’ve won
We’ll email you directly, and the winning ticket number will be posted on our website and social media.
How long do I have to claim my prize
Usually 14 days. If a prize isn’t claimed, a redraw may take place.
Do you deliver prizes
Yes — all prizes are shipped via tracked courier.
Will I get tracking details
Yes — all prizes are shipped via tracked courier.
Where can I see my ticket numbers
Log in to your account and check your order details
Can I update my account details
Yes — you can change your email or address anytime in your account settings.
