Frequently Asked Questions (FAQ)

How do I enter an RCWIN prize draw You can enter any active RCWIN prize draw by selecting the competition and completing checkout. Every competition also includes a free postal entry route, allowing you to enter without making a purchase.

How will I know my entry has been received You’ll receive an order confirmation email as soon as your entry is processed. You can also view all your entries at any time in your RCWIN account under “Orders“.

How are winners selected Winners are chosen at random from all valid entries — both paid and postal. RCWIN uses a transparent, verifiable automated draw process to ensure fairness.

What happens if I enter by post Postal entries are processed in the same way as paid entries. Each valid postal entry is assigned a ticket number and included in the same random draw.

When are winners announced Winners are announced shortly after the competition closes. If you win, you’ll receive an email, and the results will also appear on the RCWIN Winners page.

How will I receive my prize If you win, we’ll contact you using the email address on your account to arrange delivery of your prize to your UK address.

Can I enter more than once Yes — unless a specific prize draw states otherwise, you can enter multiple times. Entry limits (if any) will be shown on the competition page.

What payment methods do you accept We accept Paypal and most major debit and credit cards through our secure payment provider. Payments are processed instantly so your entry is confirmed without delay.

Can I cancel or refund my entry Entries cannot be cancelled or refunded once submitted. If you prefer not to make a purchase, you can always use the free postal entry route.

Are RCWIN prize draws open to everyone RCWIN prize draws are open to UK residents aged 18 or over. You must confirm your age during checkout or on your postal entry.

Is RCWIN compliant with UK competition rules Yes. RCWIN operates free‑entry prize draws, which are permitted under UK law when a free postal entry route is provided and all entrants have an equal chance of winning.

How do I contact RCWIN You can reach us through the Contact page on our website. We aim to respond to all enquiries promptly.